Website was a little difficult to…
Website was a little difficult to maneuver; but with customer support - she was great! Love the products!
Date of experience: April 19, 2024
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Reviews4.0
1,332 total
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My little dog loves the itch relief…
My little dog loves the itch relief product, it really works for her. She doesn't scratch as much or bite, licks her feet as much and doesn't smell like corn chips...
Date of experience: April 20, 2024
Amazing Product
The way your product cleared up my dogs allergies on his skin, amazing how it works, all the medication I bought from the Vet never worked for him, I highly recommend PetScy anti itch.
Date of experience: April 15, 2024
No More Itchies
On June 25, 2023, I started my beagle and basset hound on supplements to stop the itching. Both of my dogs were itching and breaking out in a skin rash. The cause was unknown. I did not notice a big difference in their itching after 4-weeks, so I kept giving them the supplements. I began to see a difference at the 8-week mark, and I have to say this product does work and there is no more rash or itching. I continue to give the supplements daily and I wanted to say that giving the product time to work is the key. Every dog is different, and there may be dry kibble issues or a medical issue that needs to be addressed.
Date of experience: April 14, 2024
Your products are excellent
Your products are excellent. My dog is very picky about what he eats but your chews he just loves. He gets 1/2 of an itch relief chew in the morning and 1/2 of a joint relief chew at suppertime and won't eat anything until he has his chew. They are helping as he is scratching very little and, although he has not been on the joint chews very long he is walking better. We will continue on these.
Date of experience: April 04, 2024
Reply from PetScy
Thank you for your fantastic review! We're delighted to hear that our chews have become such a beloved part of your dog's routine and that they're making a positive difference in his well-being. It's wonderful to know that he enjoys them so much and that they're helping to alleviate his scratching and improve his mobility. We truly appreciate your support and loyalty, and we're committed to providing high-quality products that meet your pet's needs. If you ever have any questions or need assistance, please feel free to reach out to us.
Best regards,
Chris
Founder
My Molly has been using your Itch…
My Molly has been using your Itch Relief for about four years. It’s the only thing that calms her itch down. The vet says he doesn’t know what is causing her itch and said she should take Benadril. I don’t want to give her people meds. Itch Relief has been a god sent. Thank you
Date of experience: April 16, 2024
Things I need for my dogs are sent…
Things I need for my dogs are sent regularly without a reminder so their alergy treatment isn’t interupted
Date of experience: March 29, 2024
Reply from PetScy
Carl C,
Thank you for your glowing review! We're thrilled to hear that our subscription service has been keeping your dogs' allergy treatment uninterrupted. Providing convenience and reliability to our customers is always our top priority at PetScy. If you ever have any questions or need assistance with your orders, please don't hesitate to reach out to us. We're here to help!
Chris
Founder
They have been efficient
They have been efficient! Kind & helpful! My fur baby seems to do better with the products! 😊
Date of experience: April 17, 2024
Product does as advertised
Product does as advertised. Used it for 3 years. My 135 mixed breed has wonderful skin and coat which I attribute to this product. It would be nice to have a discount occasionally for us long time customers
Date of experience: April 04, 2024
My 3 big dog love it.
Company very helpful in helping me decide what is best for my 3 big dogs. Dogs love it
Date of experience: April 03, 2024
Helps with the itching & he is now…
Helps with the itching & he is now getting fur again!
Date of experience: April 04, 2024
Disappointed
Still have not received my two containers of Itch Relief. Delivery has been on time or early until this order. Please check.
Date of experience: March 27, 2024
Reply from PetScy
Hello Rebecca, did you contact customer
Support about this issue? We sent the order the next day but unfortunately we will never know if the courier failed in shipping unless the customer notifies us. I reached out to my support team and tracking shows that it will be there today which is 9 business days. Normally it gets there faster but these are items out of our control. I hope if you’re satisfied you will updated your review. If for some reason you don’t receive by tomorrow, reply to this review and I’ll personally call UPS to understand why they’re dropping the ball.
Thank you
Chris
Founder
I love this for my dog
I love this for my dog. She was loosing all her hair. Her back side looked so dry and scabby. Now her hair looks amazing and shiny.
Date of experience: April 16, 2024
Empty package was shipped
Received the package, but all that was inside was an invoice and a flyer. No product. How do you ship an empty package?
Date of experience: April 08, 2024
Reply from PetScy
Hello Vito, I apologize for the inconvenience. Like many brands we utilize a fullfillment company to package and send our products. I have reached out to the Fullfilment company to confirm that they made a mistake. By tomm I’ll have a new order expedited out once they confirm. Mistakes rarely happen but we will resolve them once they do.
Let me know if you have any questions.
Chris
Founder
I emailed you a month and a half ago to…
I emailed you a month and a half ago to cancel further shipments.
Your company continues to charge me for another shipment.
Date of experience: April 03, 2024
Reply from PetScy
Hello Anna,
Petscy is an automated online company. Just like Amazon, customers are required to log on and cancel their order through the customer portal. If you back to your emails you will that petscy provided a response email immediately after your email was sent on how to log in and cancel. None the less I’ve notified my support team to cancel any future orders. You can also return any previous orders for a full refund. Simply, go to Petscy.com and under account management you will find the return info page.
Thank you
Chris
Founder
Good
Great service. But the method of payment fails and you imput a new method of payment the system does not work properly to expedite the order.
Date of experience: March 25, 2024
I`d give minus STARS ,but,you don`t seem to…
I`d give minus ,but,you don`t seem to think it`s needed.You say you can cancel at ANY time not only is it not true it seems every tim I`d order something, you would automatically put it to subscription.I live on a Fixed income,and you have cost me Bank Insufficient Fund Fees,and you say you`ll charge $20.00 for returns over $80.00.I will be returning this order AS SOON AS IT ARRIVES,and you will have Lost at Least One of your Customers,Because of your policies.
Date of experience: March 01, 2024
Reply from PetScy
Mr Welch,
I am sorry to hear that you're unhappy with our policies. Let me state first that we never automatically put a customer on a subscription order. The customer chooses if they’d like the product as a one time purchase or a recurring order. You the customer chose the recurring option. If you log on to Petscy.com you will see that both options are presented to the customer during the ordering process . As for the return fee, we do charge a $20 fee to cover the shipping costs on larger orders to protect Petscy from fraud and other costs due to customers not managing their subscription order accordingly.
Please let me know if there’s anything we could’ve done differently as I will review all recommendations to better my brand. However, I believe a lot of your frustration stems from believing that Petscy placed you in an automatic billing cycle when really that option is chosen by the customer.
I do appreciate and hope to keep you as a customer. Therefore, I let my team know to waive the $20 fee to return those items since it seems like a honest mistake on your end.
Chris
Founder
I have been a PetScy customer for…
I have been a PetScy customer for years. I purchased extra itch relief on one of your sales, So I called to put a hold on my account for 3 months. I was told that you couldn't do that, I'd just have to discontinue my subscription. I did discontinue, as instructed. Now, I have resubscribed and I get emails, inviting me to come back. If I'll come back, I'll get 20% off for life. I did resubscribe but I am not getting the 20% off. I received an email asking me to send the email that told me I'd get 20% off for life, which I did, but still haven't received the 20% off. I do use Itch Relief for my Bichon, and have been pleased. But, I feel all the emails to "come back" means that you don't know that I am a customer, and haven't honored the 20% for life.
Date of experience: March 21, 2024
In December of 2023
In December of 2023, my order was delayed for 3 weeks because it was addressed un-properly or mislabeled and sent back to you. The progress I was making with the itch relief was lost and has yet to be recovered. I have an elderly dog and this was the first product that was showing progress. I'm pretty disappointed that this occured. I'm still hoping I can get his skin issue under control. That is why I only gave 3 stars.
Date of experience: February 13, 2024
Reply from PetScy
Mr Mika,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delivery error you experienced with your order in December of 2023. It's truly disheartening to hear that your progress with the itch relief was lost due to this inconvenience, especially considering the positive impact it was having on your elderly dog's skin issue.
Upon investigation, it appears that your order was addressed correctly on our end. However, we regret to inform you that there seems to have been an issue with the delivery process handled by UPS. Unfortunately, we have encountered similar situations in the past where UPS drivers have claimed address issues despite the orders being correctly labeled.
We understand the frustration and disappointment this situation has caused, especially given the importance of the product for your pet's well-being. Please know that we are committed to rectifying this matter and ensuring that you receive the support you need to address your dog's skin issue.
If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us directly. Your satisfaction and your pet's well-being are of utmost importance to us, and we're here to help in any way we can.
Thank you for your understanding and continued support.
Chris
Founder
great except if you want to return anything
the service was always on time and product always what we ordered. BUT trying to get a refund is like pulling teeth three weeks ago or longer asked for a refund on a product our dog didnt need to take anymore and have yet to hear anything from them
Date of experience: January 10, 2024
Reply from PetScy
If you email support they will reply with a return label. If you did so already, the reply may have gone to your spam box. I’ll ask support to email tomm.
Chris
Founder